Local IT support, without the faceless helpdesk.
Vaelis helps Northern Beaches businesses with 5 to 30 staff stay secure, solve day-to-day IT problems and make better technology decisions. Mark is your primary contact, with a small team behind the scenes and specialist expertise brought in when needed.
Based in Warriewood, with a familiar point of contact and the right people behind the scenes.
Straight advice from someone local.
Mark Waeger, Founder & Director.
I’ve spent 20 years in IT, most of it working alongside small businesses, and more recently consulting to enterprise and state government. Vaelis is where I bring that experience home to the Northern Beaches, to businesses like yours.
What I love about this work is helping people get more out of their technology, and taking the stress of IT off their plate. Too many business owners are stuck with an offshore helpdesk that talks down to them and a bill that never matches the quote. You deserve better than that.
When you work with us, Mark stays close to the relationship and our team understands the context behind your requests. You are not left explaining the same issue to a stranger reading a script. You’ll get things explained without the jargon, and a straight answer whenever you’re weighing up whether something’s worth it. The goal is simple: your IT just works, and you stop having to think about it.
I live here on the Beaches with my family, so the people I look after are my neighbours. When I’m not working you’ll find me out on the Mount Narra trails or at the park with the kids. If your IT is getting in the way, I’d love to hear from you. No pressure, just a chat.
Clear advice, with the context already understood.
Start with what you have
We review your current setup, explain the gaps and recommend the next practical step.
A familiar point of contact
Mark stays close to your account, while the team behind the scenes understands the context and brings in specialist expertise when needed.
Support or a defined project
Choose ongoing IT support or bring us in for Microsoft 365, security, network or migration work.
Built for the businesses we know best.
We support small businesses with 5 to 30 staff across professional and service-based industries, the firms that rely on responsive support and a security-first mindset.
Healthcare & medical
Patient data protected and systems that stay up through clinic hours.
Accountants & financial
Microsoft 365 configured securely, with practical help meeting client and insurer requirements.
Legal services
Secure document handling and reliable systems for matters that can’t wait.
Construction & trades
IT that works from the office to the site, on whatever device your team uses.
Manufacturing
Office and shop-floor Wi-Fi, separated networks and support planned around production needs.
A managed handover usually takes two to three weeks.
We coordinate with your current provider and keep the handover moving. Your staff should not have to manage it.
Tell us what is happening
We start with a short conversation about your team, the recurring problems and what you want to improve.
We review your setup
We check Microsoft 365, devices, backups, security and the information held by your current provider.
We take over support
We get the access we need, start helping your staff and check the backups and security protections.
What businesses ask before they call.
What happens during the 15-minute IT chat?
We ask what is working, what keeps going wrong and what you want to improve. We will tell you whether Vaelis is likely to be a fit and what the next practical step is. You do not need to prepare anything technical.
How do you take over from another IT provider?
We coordinate the handover, collect the access and documentation, then review Microsoft 365, devices, backups and security. A managed handover usually takes two to three weeks, and your staff should not have to manage it.
Can you help with cybersecurity questionnaires?
Yes. We can review the controls you have, explain the questions in plain English and help implement or document anything missing. We help businesses meet practical cybersecurity requirements, but we do not provide cyber-insurance advice.
Do you only provide ongoing monthly support?
No. Managed IT support is our main service, but we also deliver defined projects including Microsoft 365 migrations, cybersecurity improvements, office networks, server and cloud work, and practical AI adoption.
Tell us what is getting in the way.
In the 15-minute chat, we’ll ask what is working, what keeps going wrong and what you want to improve. We’ll tell you whether Vaelis is likely to be a fit and what the next practical step is.