Managed IT support for Northern Beaches & North Shore businesses.
Proactive support and a real onsite presence, from a team that picks up the phone. We deliver managed IT to 5 to 30-staff businesses across the Northern Beaches and Lower North Shore, on predictable monthly pricing.
The proactive layer that keeps you running.
Every Vaelis managed retainer includes the proactive layer that keeps a small business running quietly. Patching, monitoring, security and backups, all running in the background.
Friendly day-to-day support
Local team, real people, fast response. No offshore helpdesk.
Proactive monitoring & patching
We catch problems before they become downtime. Updates tested before deployment.
Business-grade security
MFA (the extra login step), endpoint protection, email security and awareness training. The controls insurers expect.
Onboarding & procurement
New hire starting Monday? They’ll be fully set up and productive without pulling you away.
Three tiers: Foundation, Strategic, Fortified.
The same proactive core runs on every tier. Foundation suits a lean Microsoft 365 team. Most established professional firms start with Strategic because onsite incident support, a written 12-month Technology Plan and documented security evidence are included. Fortified is for businesses with stronger insurer, customer or regulatory requirements.
| What’s included | FoundationLean Microsoft 365 | Most chosenStrategicGrowing or established | FortifiedRegulated or insurer-driven |
|---|---|---|---|
| Pricing | |||
| FromEx GST per person per month. | $95 | $150 | $279 |
| Everyday IT management | |||
| Microsoft 365 ManagementWe run Microsoft 365 so you don’t have to. | ✓ | ✓ | ✓ |
| Device ManagementBusiness data stays protected when a managed device is lost or stolen. | ✓ | ✓ | ✓ |
| Email SecuritySuspicious links, attachments and common scams are checked before they reach your team. | ✓ | ✓ | ✓ |
| Backup & RecoveryMicrosoft 365 data is backed up independently and can be restored when needed. | ✓ | ✓ | ✓ |
| Staff OnboardingStandard account and managed-device lifecycle work is handled consistently. | Account changes | Included | Included + stronger access controls |
| Security & threat protection | |||
| Sign-In SecurityTwo-step sign-in on every account so a stolen password isn’t enough. | Standard | Standard | Enhanced |
| Managed Threat DetectionHuntress specialists monitor managed computers for suspicious activity. | ✓ | ✓ | ✓ |
| Account ProtectionSuspicious account activity is identified earlier, before it becomes a wider incident. | Microsoft controls | Huntress ITDR | Huntress ITDR + risk-based controls |
| Quarterly Phishing DrillYour team learns to spot scams before the real one lands. | Quarterly | Quarterly | Quarterly |
| Security Posture ReviewAutomated evidence with human review, so the next security priority is clear. | At onboarding | Annual | Included in ML2 reporting |
| Security Controls SummaryA plain-English record of implemented controls for your broker or customer questionnaires. | $500 add-on | Annual | Quarterly |
| Support | |||
| Remote SupportYour team has a clear place to call when day-to-day technology gets in the way. | Business hours | Business hours | Business hours |
| Onsite Incident SupportWe attend when a covered support incident cannot reasonably be resolved remotely. | Hourly | Included | Included |
| Critical After-Hours ResponseGenuine critical incidents have an escalation path outside business hours. | Not included | Not included | Included |
| Password ManagementA managed password manager for teams that need to store or share business credentials. | Optional add-on | Optional add-on | Included |
| Strategy & AI | |||
| Technology PlanningA practical 12-month view of upcoming decisions, priorities and expected costs. | Annual 30-minute review | Annual plan + 6-month review | Annual plan + quarterly review |
| Practical AI GuidanceUseful opportunities are considered without turning every idea into a project. | On request | In Technology Plan | Quarterly |
Microsoft 365 Business Premium is required on every tier and supplied separately at Microsoft’s published price. Pricing is ex GST per person per month and assumes a 12-month agreement.
Estimate your monthly IT support cost.
Answer five quick questions. You will see the estimate immediately, without entering your contact details.
Want to understand what changes the price? Read our small business IT support cost guide.
Pick a 15-minute slot.
We will check the assumptions, confirm what is included and flag any server, onboarding or project work separately.
A managed handover usually takes two to three weeks.
Allow about 3 to 5 hours of your team's time across the handover. We coordinate with your current provider and do the heavy lifting.
Discovery and audit
A 60 to 90 minute kickoff with your primary contact, site visit if you're local. We audit Microsoft 365, network, devices, security, backups and vendors.
Deploy and stabilise
We close urgent gaps, roll out the agreed support and security tools, and show your staff how to reach us.
Baseline complete
You receive a written baseline covering your environment, priorities, support channels and emergency contacts. We review progress with you after the first month.
Built for the businesses we know best.
5 to 30 staff. Professional services, trades, healthcare, finance, education and manufacturing. Not generic IT, but the specific tools and compliance realities your industry runs on.
Law firms
LEAP, Affinity, Smokeball, FilePro, PEXA, NSW Online Registry. NSW Law Society practising standards.
Accounting practices
Xero, MYOB, BGL Simple Fund 360, FYI Docs, Karbon, ATO portal. EOFY peak-readiness built in.
Allied health
Cliniko, Coreplus, Halaxy, Medicare and HICAPS, MyHealthRecord. AHPRA-aligned controls.
Manufacturers & trades
Shop-floor Wi-Fi, MYOB Acumatica, SafetyCulture, label printers, after-hours cover for run-on shifts.
Onsite across the Northern Beaches & Lower North Shore.
Based in Warriewood. Onsite across the Northern Beaches and Lower North Shore, with remote support when onsite isn't needed. We focus on doing this corner of Sydney really well.
Managed IT support, answered.
How much does managed IT support cost?
Pricing is per person per month and depends on which of our three tiers fits your business: Foundation for small teams that need the essentials running properly, Strategic for full managed IT with planning and identity protection built in (where most clients land), and Fortified for regulated or insurer-driven businesses. The quickest way to get a figure for your team is our pricing calculator, which gives you an estimate in under a minute. Project work is quoted separately as fixed-fee.
Do you do project work as well as managed services?
Yes. Most clients run a managed retainer for the day-to-day plus we project-manage the bigger jobs alongside it: Microsoft 365 migrations, network refreshes, cybersecurity uplifts, server replacements, office moves, hardware lifecycle. Projects are scoped and quoted on their own.
What size businesses do you support?
Our sweet spot is 5 to 30 staff. Too small for an internal IT team but established enough to need proper support, security, and strategy. Professional services (legal, accounting, allied health), trades, manufacturing, finance, education. Under 5 staff is usually better off self-managed; over 30 staff usually needs more in-house IT involvement.
How quickly can you respond to issues?
Response targets are set by priority in the service agreement. Critical issues are prioritised during business hours, and Fortified adds an after-hours escalation path for genuine critical incidents. Onsite support is normally same day on the Northern Beaches and next business day on the North Shore when included.
What's the contract length?
Published pricing assumes a 12-month managed-services agreement. Project work is quoted separately. The final scope, term and any exit provisions are set out clearly in the service agreement before you sign.
Do you support businesses with an internal IT person?
Sometimes, but it is not our standard fit. Vaelis is built mainly for businesses with 5 to 30 staff. Larger teams often need an internal IT person, a co-managed arrangement or a larger provider. We will tell you plainly whether we are the right fit.
Plain language. Straight answers.
Book a 15-minute IT chat.
We'll talk through what's slowing your business down and tell you straight whether we're the right fit.