Give your Northern Beaches team IT support they can use without going through you.
Your staff get one place to ask for help, recurring problems get followed through and you get clear advice about risk and priorities. That means less time carrying the IT queue and more confidence that the basics are being looked after.
The IT gets sorted. Your work keeps moving.
Every IT request should not have to pass through you first.
Staff wait, problems are fixed twice and suppliers point at each other. You spend time chasing updates while still wondering whether access, backups and security are actually under control.
Your team gets direct help and you get a clearer view of what matters.
We own day-to-day support, coordinate other suppliers and explain improvement decisions in business terms. You stay informed without being pulled into every login, device and connection problem.
A handover that protects your team’s working day.
Start with what is getting in the way
Tell us where staff are losing time, which problems keep returning and what you need to improve from the current arrangement.
Map the access and suppliers
We confirm Microsoft 365, devices, internet, phones, printers and supplier access so missing records do not leave your team locked out. The structured handover usually takes two to three weeks.
Give staff one place to call
Your team contacts us directly while we close loose ends with the outgoing provider and other suppliers. You stay informed without becoming the go-between.
One local team across the Northern Beaches.
We support businesses from Manly and Brookvale through Narrabeen, Warriewood, Mona Vale and the northern peninsula. Most issues are fixed remotely so staff can get moving quickly, wherever they are working.
Included incidents across the Northern Beaches fall within our normal same-day onsite service area. Projects, office moves and larger installations are scoped separately before work starts.
What you might want to know before changing your IT provider.
Can our staff contact you directly?
Yes. Your staff get one clear support path instead of routing every request through an owner or office manager. We keep you informed when a decision, risk or larger piece of work needs your input.
How quickly can you provide onsite support in Northern Beaches?
For included incidents that need hands-on attention, Northern Beaches is within our normal same-day Northern Beaches service area. We diagnose remotely first because that is usually the quickest way to get your staff moving. Projects, moves and larger installations are scoped separately.
Can you take over from our current IT provider?
Yes. We confirm the accounts, devices, suppliers, licences and access involved, then agree the order of the handover with you. A structured handover usually takes two to three weeks, with urgent problems handled first.
Can you help with cyber-insurance and security questionnaires?
We can review and document the technical controls your business uses, explain gaps in plain English and help you plan practical improvements. We do not provide insurance advice or promise an insurer or claim outcome.
Do we have to replace all our equipment?
No. We assess what you already have and explain what can stay, what is creating a real risk and what can wait. Any project or replacement cost is agreed before work starts.
How much does managed IT support cost?
Managed support starts from $95 per person per month excluding GST, with Microsoft 365 licensing supplied separately. Plans use a 12-month agreement. We confirm the right scope after understanding your team, devices, sites and support needs.
Give the IT job back to a local IT team.
Tell us what your staff keep waiting on. We will ask a few useful questions and tell you plainly whether Vaelis is the right fit.